PRIVACY POLICY
Effective date: March 1, 2026
Introduction Welcome. This Privacy Policy explains how Eleni Mandell (we, us, our) collects, uses, discloses, and protects personal information when you visit and interact with the Eleni Mandell website, purchase music or merchandise, sign up for newsletters, attend mailing list promotions, or otherwise engage with our services (collectively, the Services).
What information we collect
Information you provide directly
Contact details: name, email address, postal address, phone number when you sign up for newsletters, place an order, or contact us.
Account information: username and password if you create an account.
Payment information: billing information necessary to process purchases. Payment card data is processed by third-party payment processors and is not stored on our servers except as permitted by those processors.
Communications content: messages, feedback, comments, or other content you submit through contact forms, emails, or customer support.
Marketing preferences: choices about receiving promotional emails or texts.
Information collected automatically
Usage data: pages visited, time and duration of visits, interactions with features (e.g., tour date lookups, music plays).
Device and technical data: IP address, browser type and version, operating system, device identifiers, and mobile network information.
Cookies and similar technologies: small data files and local storage used to remember preferences, improve functionality, and analyze traffic.
Information from third parties
Social login and integrations: if you choose to log in or connect using a social account, we may receive profile information from that provider (subject to your provider’s settings).
Partner services: information from ticketing platforms, merchandise fulfillment partners, and analytics providers to enable purchases and improve Services.
How we use your information We use personal information to:
Provide, maintain, and personalize the Services (fulfill orders, send tickets and confirmations, manage accounts).
Communicate with you about orders, account activity, events, updates, and customer support.
Send newsletters, promotional offers, and tour announcements, consistent with your marketing preferences.
Process payments and prevent fraud.
Analyze use of the Services, improve content and user experience, and measure campaign effectiveness.
Comply with legal obligations and protect the rights, property, or safety of the artist, users, or the public.
Legal bases for processing (where applicable) For visitors in jurisdictions that require a stated legal basis (for example, the European Economic Area), we rely on:
Consent: for optional marketing communications and some cookies where consent is required.
Contract performance: to fulfill orders and provide purchased services.
Legitimate interests: for security, fraud prevention, site analytics, and communications about similar products or services, balanced against your privacy rights.
Legal obligation: to meet regulatory or legal requirements.
Sharing and disclosure of information We do not sell your personal information. We may share information in the following circumstances:
Service providers and partners: third parties who support operations (e.g., payment processors, hosting providers, email delivery, analytics, ticketing and fulfillment partners). These providers are contractually required to protect your data and use it only to perform agreed services.
Legal requirements: when required by law, legal process, or governmental request, or to respond to claims or protect rights and safety.
Business transfers: in the event of a sale, merger, reorganization or other transfer of assets, personal data may be among transferred assets; you will be notified if a material change occurs.
Aggregated or de-identified data: we may share non-identifiable analytics and reporting that do not reasonably identify you.
Cookies and tracking technologies We use cookies, web beacons, local storage, and similar technologies to provide and improve the Services, remember preferences, analyze traffic, and display relevant content. You can control cookie preferences through your browser settings and, where applicable, a cookie consent tool on the site. Blocking certain cookies may affect site functionality.
Third-party links and integrations Our site may include links to third-party sites (ticket sellers, music platforms, social media). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.
Your rights and choices
Communications: you can opt out of promotional emails and texts by following unsubscribe instructions in those messages or by contacting us. Transactional messages related to orders and account functions cannot be opted out of.
Access and correction: you can request access to or correction of your personal information we hold.
Deletion and restriction: you may request deletion or restriction of processing of your personal data, subject to legal exceptions (e.g., retaining data for tax or legal compliance). We will make reasonable efforts to honor such requests in accordance with applicable laws.
Data portability: Where applicable, you may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another service provider, where technically feasible.
Cookies and tracking preferences: You can manage your cookie preferences through your browser settings or, where available, a cookie consent tool on our site. Note that disabling certain cookies may impact the functionality of the Services.
Withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Lodging complaints: If you believe we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Data retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). When we no longer need your personal information, we will securely delete or anonymize it.Data security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.Children’s privacy
The Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it. If you believe we have collected information from a child, please contact us.International data transfers
If you are accessing the Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may not have the same data protection laws as your jurisdiction. By using the Services, you consent to the transfer of your information to these countries as described in this Privacy Policy.Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Effective date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any updates constitutes your acceptance of the revised Privacy Policy.Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
info@elenimandell.comBy using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.